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Lawn & Tree Care Survey Results 2008

In our 2008 customer survey, when our customers were asked, "What did you like most about our lawn care and tree care services?" Here is what they wrote...

• My lawn never looked as good as it does this year!
• Our yard looks great and you keep the dandelions out of the grass and most of the thistle. Way better job than Lawn Doctor. Thanks.
• My lawn looks terrific. I get compliments all the time.
• I wish to express my gratitude for taking care of my lawn. It never looked so good
• Lawn looks great for first time in years – great job!
• My lawn looks great, even with a puppy!
• My lawn finally looks great!
• Dependable and the results were great.
• Results
• That you let us know when you were coming and then showed up! (or called with changes)
• Working with us regarding our specific needs (watering instructions, need to reseed, etc.) to achieve the best results
• I could call and change the day without any problem
• Customer Service
• Your techs are very nice and polite. I never had to call each time I needed a service. You call me!
• You call the day before you come – which is helpful since we have dogs
• Seems to be on schedule on treatments
• Joni
• Dependable, flexible with my schedule
• Consistent
• Friendly people! Reliable
• Courtesy calls 2 days in advance
• Look of our lawn
• Quality and reliability
• Everyone is friendly and the treatments work!
• Reliability and great customer relations
• Communication before and after service
• Prepay for the year. Advice on lawn care
• Very reliable
• The TLC from Jon and the referrals
• I liked the handwritten notes on my invoice as well as the lawn care instructions. Our lawn looks much healthier. Thanks!
• I really appreciate Joni’s advice every time I call. It has helped so very much! Thank you!
• Very helpful and understanding about our dogs
• The pre-paid agreement is great
• No weeds at all this year
• We love your service!
• Thank you for being one of our friends
• A big Thank You – keep up the great work. I promise to share any suggestions I may think of.
• Don’t need to deal with doing it ourselves
• Jon took the time to assess our lawn and came back multiple times to answer questions and give recommendations
• The communication
• Reliability
• Courteous and the job is well done
• Quality and reliability
• Reliable – call ahead, came when you said – no hassles!
• Our lawn looks great and our tree is returning to health
• Reliability and results
• Great advice!
• Accurate, personal, love the tips
• Customer friendly
• You are dependable
• Personal touch
• Customer Service
• My yard has seen great improvement
• You do what you say you’re going to do
• You call before coming
• Cost reasonableness
• Results!
• Reliability, one stop shop
• Professional. Friendly. Feels like a good neighbor is caring for our lawn
• We really appreciate getting the sprinkler replaced that was damaged during aeration. Thanks guys and the rest of your team
• I was using another company and switched because of poor customer service. I am very pleased with your company.
• Reliability and always prompt when I called. Thank you.
• The fact that you call ahead to let me know you’re coming to perform the services
• Communication
• Great Results
• My great looking lawn – makes my neighbors green with envy.
• The price
• Quality
• Doing a great job!
• Convenience
• Very personable. Good communications on reminders.
• Your dependability. You did what you said you would.
• Satisfy contract commitments with friendly service
• Always on time with the services
• Responsiveness to problems
• You guys are great!
• Everything  
• Prepay package and scheduling
• Excellent as always
• I like the call in advance. Also very responsive when we had a lawn problem
• Pay in advance and know you’ll be here
• Reliable, courteous
• Like that you call the day before so I can keep the dogs inside. That I can call and discuss things and your willingness to correct any problems.
• Thanks for being so great!
• Everyone I’ve worked with has been kind and courteous
• I feel like I can trust your judgment when I have concerns
• Whenever we had a problem, you responded promptly by phone or coming by
• I was glad that you sprayed my entire lawn for weeds at each fertilizer application. I was really having problems with weeds and I want it to be done again next year
• You do what you say you are going to do. Your reliability is great. Your relationship with customers is top notch
• On time. Great customer service both in the office and your techs.
• The personal touch when I had situations with my lawn……like NRS and mite damage.
• Consistency
• Reliability. I also appreciate your comments
• Everyone I have dealt with has been courteous and professional
• How well you took care of our yard! We didn’t have to worry about when to fertilize
• Correspondence via email since we’re stationed in Germany serving in the military
• You are very faithful to let us know you are going to be out the next day.
• Communication and responsiveness to concerns
• Friendly staff
• Excellent job, love the service, love the option for up-front payment at a discount
• Great job and thank you!
• I like that it requires no effort from me. You take care of the scheduling, and if I pay in advance I don’t even have to deal with the billing
• Willingness to come out and inspect our lawn when I call with issues. Charlie Lecorchick
• You guys are just right, you do what you say you are going to do

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